Conceptualizing a Streamlined Performance Assessment – The St.Gallen APQ Benchmarking Tool

About the Author

Marten Ritz
Research Associate & Head of Operational Excellence
University of St.Gallen
Marten Ritz is heading the Research Group Operational Excellence at the Institute of Technology Management , University of St. Gallen, Switzerland. He joined the institute...
Thomas Friedli, PhD
Professor and Director
University of St.Gallen
Prof. Dr. Thomas Friedli is a director at the Institute of Technology Management. He leads a division of 14 PhD students and two post-docs. His...