ISPE Virtual Event Frequently Asked Questions

Please use this page to find answers to your immediate questions. We’ll continue updating this page to ensure you’re prepared for your virtual experience.

• Pre-Event
• During & Post Event
• Exhibit Hall

Pre-Event

• When will I receive the instructions for attending the virtual conference?

  One week prior to the conference, you will receive an email via the email you used to register for the conference containing all of the instructions on how to access the virtual conference.

• What do I need to do on the day of the virtual event?

  On the morning of the event, you will receive a reminder email that will contain similar information as the Know Before You Go email that you will have received approx. one week prior to the event. This email will contain a link that will direct you to login for access to the virtual conference website. Here, you will want to proceed to the Agenda tab, and click Attend Session to enter the session. You will be able to access the sessions 15 minutes before the session starts. After each session, that Session Player will close and the event page will still be open.

• Do I have access to all of the educational sessions?

  Yes! Similar to if you were attending the conference in-person, you will be given the opportunity to select which sessions you’d like to attend virtually. It is up to you to decide which sessions you’d like to attend during the live conference. You may attend as many or as few sessions as you want. In addition, for one year after the conference, you will have access to all of the sessions on-demand. So no need to worry if there were two sessions happening at the same time you wanted to attend or needed to step out and take a call, with the on demand access you’ll be able to review the content at your leisure.
  On demand access will be available two weeks after the conclusion of the conference.

• Can I share my virtual conference login information with other members of my team?

  The login link created is unique to each person who is registered for the conference. For every paid registration to attend virtually, only one device (computer, laptop, tablet, phone) will be allowed to enter the virtual conference.

• Can I access and view recordings of any sessions from the conference?

  Your virtual conference registration includes access to all educational session recordings after the event concludes. Don’t worry, you can view any sessions you missed out on as soon as the recordings for those sessions are made available two weeks after the conclusion of the conference.

• What are the technical considerations for participation in the virtual conference?

  You will need a device (desktop, tablet, or a mobile phone) that is connected to the Internet. Prior to the start of the virtual conference, you will receive an email providing detailed instructions on how to connect to the virtual conference website.

• Do I need Zoom to participate in the virtual conference?

  We recommend that you download Zoom Client for Meetings ahead of time
  The web browser client will download automatically when you start or join your first Zoom meeting, but we recommend that you manually download it prior to the conference using the link above.
  Although you do not need to download the Zoom application to participate—you can run the meeting in your browser by clicking “join from your browser” at the bottom of the page—the viewing experience is better through the app.

• Can my computer or mobile device handle the virtual event?

  Most up to date computers and mobile devices such as laptops, desktops, and handheld tablets are capable of running the virtual event for you. Once the Policy & Issues Forum event page is available, you will be able to perform what’s called a System Checker that will analyze your internet browser, internet connection, and network settings to be sure they are optimized for your viewing experience. If there is a warning issued by this System Checker, simply click on the Get Help button or call the support number provided so that we can get you fixed up and ready for the virtual event.

During & Post Event

• What do I need to do on the day of the virtual event?

  On the morning of the event, you will receive a reminder that will contain similar information as the virtual conference instructions email that you will have received one week prior to the event. This email will contain a link that will direct you to the login and access the virtual conference website. Here, you will want to proceed to the Agenda tab, and click Attend Session to enter the session. You will be able to access the sessions 15 minutes before the session starts. After each session, that Session Player will close and the event page should still be open.

• When will the agenda be available?

  The agenda is currently available – view it now and start planning your virtual experience. Prior to the virtual conference, you will receive an email with your login details to access the virtual conference website. On the agenda page, you will be able to select the sessions you’d like to attend to build your custom agenda for the virtual conference.

• Will there by multiple sessions be going on at the same time?

  Like an in-person conference, sessions are scheduled to run concurrently. Review the agenda to see all of the session topics and speakers. If you missed a session or wanted to attend two sessions that are being held at the same time, you will have access to the recordings from the entire conference for one year after the event.

• What if I miss a session?

  The virtual conference format offers great flexibility. All sessions are recorded so you can come back and view what you’ve missed for up to one year after the conference.

  Recordings will be available two weeks after the conference has concluded.

• Do I have access to all of the educational sessions?

  Yes! Similar to if you were attending the conference in-person, you will be given the opportunity to select which sessions you’d like to attend virtually. It is up to you to decide which sessions you’d like to attend during the live conference. You may attend as many or as few sessions as you want. In addition, for one year after the conference, you will have access to all of the sessions on-demand. So no need to worry if there were two sessions happening at the same time you wanted to attend or needed to step out and take a call, with the on-demand access you’ll be able to review the content at your leisure.

  On-demand access will be available two weeks after the conclusion of the conference.

• Will I be able to see the presenters for each session?

  Yes! With all of the sessions you will be able to see a full video of the speaker along with their PowerPoint presentation. During each of the sessions, the Session Leader/Moderator will kick-off the session live with video and introduce the speakers. For each presentation, you will see the speaker and their PowerPoint presentation. At the end of the presentations for that session, attendees will be an opportunity to engage in live Q&A with the speakers facilitated by the Session Leader/Moderator.

• Can I ask questions during the educational sessions?

  We encourage you to ask questions at any time using the Questions area of the Session Player. Questions are submitted to the Session Leader/Moderator and will be reviewed and placed into the queue for the Q&A sessions at the end of each session.

• What ISPE events will be part of the virtual conference?

  ISPE Product Showcase – which includes opportunities to engage with exhibitors directly via the 1:1 meeting tool, exhibitor directory, LIVE Exhibitor Showcase videos, Exhibit Hall Giveaway contest with prizes, live chat opportunities with exhibitors, and so much more!

  Sessions – Live Q&A opportunities at the end of each session, download presentations made available by the speakers directly in the Session Player, take notes directly in the session which will be sent to you via email after the conference, network with attendees during the session via the chat, and more!

• What format are sessions?

  There will be plenary, education sessions, and panel discussion sessions. For each session, the Session Leader/Moderator will kick-off the session live with video and introduce the speakers. For each presentation, you will see the speaker and their PowerPoint presentation. At the end of the presentations for that session, attendees will be an opportunity to engage in live Q&A with the speakers facilitated by the Session Leader/Moderator.

• Will sessions be pre-recorded or live?

  Sessions will feature broadcasted pre-recorded presentations, preceded by a live introduction and followed by a live Q&A.

• Will I be able to move from session to session during the conference?

  Yes, you will be able to move from session to session similar to as you would during an in-person conference. Not able to make it to all of the sessions? We have you covered with access to all of the sessions on-demand for one year after the conclusion of the conference.

• What if I experience technical issues during the virtual conference?

  Within the virtual conference platform, there is a “Technical Support” option in the navigation that will connect you with a live person to troubleshoot any technical issues you’re experiencing during the conference. In addition, in the Session Player, there is a “Technical Support” box to connect you directly with a tech to troubleshoot any issues you’re having viewing the broadcast of a session.

Exhibit Hall

• Will there be an Exhibit Hall?

  Yes, there will be a virtual exhibit hall called the ISPE Product Showcase. Click on the ISPE Product Showcase button in the event navigation to view the showcase of exhibitors.

Back to Top